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FREQUENTLY ASKED QUESTIONS
1) I'm having a problem placing an order online. Who can I contact to help me finish the online order process?
Please email or call us at the info below if you are having problems placing orders online.
Customer Service: 877-856-5746 (763-478-5800)
Customer Service Fax: 800-245-7569
2) I have a problem with my Kolpin product. What is your warranty policy?
We’re always interested in receiving input from our respected customers and Kolpin Outdoors is 100% dedicated to producing quality powersports products. Most of our Kolpin products are warranted for a period of 1 year from the date of purchase against any defects in materials and workmanship. As avid riders and outdoors people, we know the conditions and stresses that our products are subjected to. If you experience an issue with one of our products, we want to know about it. We kindly ask you to contact customer service first prior to returning to the dealer/retailer where you originally purchased it. Please have a copy of original sales receipt. We will then evaluate your claim based on our findings. Our trained customer service team will assist you with the help you need in returning it for evaluation or replacement.
3) How do I get a Kolpin Outdoors catalog?
To download a PDF version of the current Kolpin Outdoors catalog, click here
4) I want to become a Kolpin Outdoors dealer. Where do I start?
You can click on the button at the top of this page for more information about becoming a Kolpin Outdoors dealer. Or email or call Kolpin Outdoors directly at:
Customer Service: 763-478-5800
Customer Service Fax: 800-245-7569
5) I have already purchased another brand winch. Will a Kolpin winch mount accept my winch fit?
Yes, the Kolpin mount will fit most 4-bolt winch mounting patterns. If you have a wide mount 4500 lb capacity winch or larger, please contact customer service first.
6) Do Cycle Country blades fit the new Kolpin Plow lineup? Cycle Country blades will only fit on the ATV push tube part # 33-0000. They will not fit on any other Kolpin Push Tube.
7) Do the Kolpin blades retro fit to the Cycle Country push tubes? NO
8) Do the Kolpin ATV push tubes fit my Cycle Country mid mount bracket? Yes, the ATV Kolpin push tubes have the same 14.5’’ spacing at the ears that the Cycle Country push tube does.
9) I just placed an order online. How long before my order ships?
Kolpin offers free ground shipping for orders within the continental U.S that total $100 or more. Flat rate shipping of $9.99 is provided for orders under $100 when shipped within the continental U.S.
Most orders are shipped within three (3) business days from the time your order is placed.
Expedited shipping orders will ship the following business day and do not qualify for free shipping.
If you have any questions whether the item you would like to purchase applies to the free shipping policy, please feel free to contact customer care at 887-956-5746
10) Do international orders qualify for free shipping?
All orders outside of the continental US do not qualify for free shipping. If you are interested in purchasing product and are outside of the continental US please contact our Customer Service Department at 877.9KOLPIN or firstname.lastname@example.org.
Note: No brokerage, duty, or international taxes will be paid on products that get shipped out of the US. Those fees are charged by the home country of where the product is shipping and Kolpin is not responsible for those fees.